Introduction
This contractual document will govern the General Conditions of visa contracting (hereinafter, "Conditions") through the website https://www.e-travelonline.com/canada, property of Vis Experience 24 S.L. under the commercial brand of Travel Service, hereinafter, PROVIDER, whose contact details also appear in the Legal Notice of this website.
These Conditions will remain published on the website at the disposal of the USER to reproduce them and keep them as confirmation of the contract, being able to be modified at any time by Vis Experience 24 S.L.. It is the responsibility of the USER to read them periodically, as those in force at the moment of placing the order will be applicable. Vis Experience 24 S.L. will file the electronic document where the purchase is formalised and will keep it at the USER's disposal in case he/she requests it.
The contracts will not be subject to any formality with the exception of the cases expressly indicated in the Civil and Commercial Codes and in this or other special laws.
Acceptance of this document implies that the USER:
These conditions will have an indefinite period of validity and will be applicable to all contracts made through the PROVIDER's website.
The PROVIDER informs that the merchant is responsible for and is aware of the current legislation of the countries to which it sends the products, and reserves the right to unilaterally modify the conditions, without this affecting the goods or promotions that were purchased prior to the modification.
Identity of the contracting parties
On the one hand, the PROVIDER of the products contracted by the USER is Vis Experience 24 S.L., with registered office at Av/ De Roma, 35 Ent 2º - Barcelona - 08029 (Barcelona), VAT number B67343111 and customer service telephone number ______________.
And on the other hand, the USER, responsible for the veracity of the personal data provided to the PROVIDER.
Object of the contract
The purpose of this contract is to regulate the contractual sales relationship that arises between the PROVIDER and the USER when the USER accepts the corresponding box during the online contracting process.
The contractual sales relationship involves the delivery, in exchange for a specific price, of a specific product.
Rectification of data
When the USER identifies errors in the data published on the website or in the documents generated by the contractual relationship, he/she can notify it to canada@e-travelonline.com so that Vis Experience 24 S.L. corrects them as soon as possible.
Contracting procedure
The USER, in order to access the products or services offered by the PROVIDER, must be of legal age. Therefore, the USER must freely and voluntarily provide the personal data that will be required, which will be processed in accordance with the provisions of Regulation (EU) 2016/679 of 27 April 2016 (GDPR) on the protection of natural persons with regard to the processing of personal data and the free movement of such data and Organic Law 3/2018 of 5 December (LOPDGDD) on the protection of personal data and detailed in the Legal Notice and Privacy Policy of this website.
It is reported that in accordance with the requirements of Article 27 of Law 34/2002, of Services of the Information Society and Electronic Commerce (LSSICE), the contracting procedure will follow the following steps:
The PROVIDER will not send any order until it has verified that payment has been made.
Deliveries will usually be made by e-mail to the address provided by the USER.
Once the order has been submitted by the USER, the USER assumes and agrees that the PROVIDER will begin the submission process within the timeframe indicated during the processing of the order.
The delivery time is 24 hours, including weekends and holidays. The result of our Service will be attached to the sent e-mail as a PDF file.
Failure to perform the contract remotely
In the event that the contract cannot be executed because the contracted product or service is not available on time, the USER will be informed of the lack of availability and will be entitled to cancel the order and receive a refund of the total amount paid at no cost, and without any liability for damages attributable to the PROVIDER.
In the event of unjustified delay on the part of the PROVIDER with regard to the refund of the total amount, the USER may claim to be paid double the amount due, without prejudice to his right to be compensated for any damages suffered in excess of this amount.
The PROVIDER will not assume any responsibility when the delivery of the product or service does not take place, due to false, inaccurate or incomplete data provided by the USER.
The PROVIDER shall be liable to the USER for any lack of conformity that exists at the time of delivery of the order, and the USER may, by means of a simple declaration, demand the correction of said lack of conformity, the reduction of the price or the termination of the contract. In any of these cases, the USER may also demand compensation for damages, if applicable.
The USER has a period of 14 calendar days from the date of receipt of the product to exercise the right of withdrawal, regulated in article 102 of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, hereinafter RDL 1/2007. If the PROVIDER does not comply with the duty to provide information and documentation on the right of withdrawal, the period for its exercise will end twelve months after the expiry date of the initial withdrawal period, in accordance with article 105 of RDL 1/2007.
Based on the provisions of article 103 of the General Law for the Defence of Consumers and Users, the right of withdrawal is excluded on the following grounds:
All refunds must be communicated to the PROVIDER, by requesting a refund number using the form provided for this purpose, or by email to canada@e-travelonline.com indicating the corresponding invoice or order number.
In any case, the PROVIDER offers the USER the possibility of requesting a refund after submitting the visa application. The USER must pay a cancellation fee of 29 euros or US dollars for the cancellation of the application service. This refund will only be accepted by the PROVIDER if the visa application has not yet been submitted to the competent authorities and will communicate its decision to the USER within 72 hours of receipt of the refund request.
WITHDRAWAL FORM
You should only complete and send this form to the e-mail address indicated (canada@e-travelonline.com) if you wish to withdraw from the contract or service contracted.
In the case of multiple applications, the USER must indicate all full names and passports on the same application.
Any complaint that the USER considers appropriate will be dealt with as soon as possible, and can be made at the following contact addresses:
Postal: Vis Experience 24 S.L., Av/ De Roma, 35 Ent 2º - Barcelona - 08029 (Barcelona)
E-mail:canada@e-travelonline.com
Online Dispute Resolution
Pursuant to Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for online dispute resolution between the USER and the PROVIDER, without the need to resort to the courts of law, through the intervention of a third party, called a Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties in order to reach an agreement, and may finally suggest and/or impose a solution to the conflict.
Link to the ODR platform: http://ec.europa.eu/consumers/odr/
The parties shall not be liable for any failure due to force majeure. Performance of the obligation shall be delayed until the cessation of the force majeure event.
The USER may not assign, transfer or transmit the rights, responsibilities and obligations contracted in the sale.
Should any stipulation of these conditions be considered null and void or impossible to fulfil, the validity, legality and fulfilment of the rest shall not be affected in any way, nor shall they be modified in any way.
The USER declares that he/she has read, knows and accepts these Conditions in their entirety.
All sales and deliveries made by the PROVIDER will be understood to be subject to the present Conditions.
No modification, alteration or agreement contrary to the Commercial Proposal of Vis Experience 24 S.L. or to what is stipulated herein, will have any effect, unless expressly agreed in writing signed by the PROVIDER, in which case, these particular agreements will prevail.
For each visa selected, all relevant information about the visa will be displayed, such as basic information, periods, countries from which their citizens can apply for the visa, among other additional information that the PROVIDER considers relevant.
The prices indicated for each product or service include Value Added Tax (VAT) or other taxes that may be applicable. These prices, unless expressly stated otherwise, do not include shipping or communication costs, handling or any other additional services and annexes to the product purchased.
The prices applicable to each product are those published on the website and will be expressed in EURO currency and in US DOLLAR. The USER assumes that the economic valuation of some of the products may vary in real time.
Before making the purchase you will be able to check online all the details of the quotation: items, quantities, price, availability, charges, taxes and the total of the purchase. Prices may change daily until the order is placed.
Any payment made to the PROVIDER will result in the issuing of an invoice in the name of the registered USER or the company name provided by the USER at the time of placing the order. This invoice will be sent in PDF format via the e-mail address provided by the USER at the time of purchase.
For any information about the order, the USER may contact the PROVIDER's customer service email canada@e-travelonline.com
Electronic travel authorisations are generally valid for two years, or until the expiry of the USER's passport provided at the time of purchase, whichever occurs first. The USER can travel to the country repeatedly within the validity period without having to apply for another declaration or visa.
The PROVIDER is responsible for the economic transactions and offers the following ways to pay for an order:
Security measures
The website uses information security techniques generally accepted in the industry, such as SSL, secure page data entry, firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorised access to data. To achieve these purposes, the user/customer accepts that the PROVIDER obtains data for the purpose of the corresponding authentication of access controls.
The PROVIDER undertakes not to allow any transaction that is considered illegal by the credit card brands or the acquiring bank and that may or has the potential to damage the goodwill of the same or negatively influence them.
It is prohibited under the card brands' programmes to sell or offer a product or service that does not comply with all laws applicable to the Buyer, Issuing Bank, Merchant or Cardholder of the card(s).
Any product from our catalogue can be ordered. For processing, this will be done on an individual basis. Once the application process has begun and the data has been sent, taxes and charges will be calculated.
In order to complete the order, the USER must follow the following steps for its correct formalisation:
Once the order has been processed, the system sends an e-mail to the PROVIDER's management department and another to the USER's e-mail confirming that the order has been placed within 24 hours.
If any of these terms and conditions shall be deemed unlawful, void or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any of the remaining conditions.
The PROVIDER may, without prior notice, suspend or terminate the USER's access to its services, in whole or in part, where the USER fails to comply with the obligations set out in this contract or any applicable legal provision, licence, regulation, directive, code of practice or policy.
When the PROVIDER exercises any of its rights or powers under this Clause, such exercise shall not prejudice or affect the exercise of any other right, power or remedy that may be available to the PROVIDER.
In the event that the visa is denied to the USER by the destination Government, the PROVIDER undertakes to guarantee the refund of 100% of the amount paid.
In addition to the above, the guarantees shall comply with the provisions of the Title referring to "Guarantees and after-sales services" of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws.
These conditions shall be governed by or interpreted in accordance with Spanish legislation in all matters not expressly established. Any dispute that may arise from the provision of the products or services covered by these Conditions shall be submitted to the courts and tribunals of the USER's domicile, the place of fulfilment of the obligation or the place where the property is located if it is immovable.