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Legal Notice

Our company believes in establishing a relationship with you built on trust. It is essential that you know that all individual’s legal interests are protected. Please note that you must accept these terms in order to use our services and this website.

Use of Services

Our service is as an online application service provider used to facilitate the Travel Authorization process in order for foreign nationals to visit the Kenya.

Our agents assist in obtaining your Travel Authorization from the KenyaGovernment which we then provide to you. (By registering, visiting or using this service, you specify e-travelonline.com, that you have the right, authority and ability to use and comply with the Services).

Upon completing the application form provided on our website, your request for a travel authorization document will be submitted after our review.

Your PLF application is subject to approval form the KenyaGovernment. In many instances your e-travel application will be processed and granted within minutes. However, if any details have been entered incorrectly or are incomplete, your application may be delayed.

PLF authorizations are generally valid for two years, or until your passport expires, whichever comes first. You may travel to the Kenya repeatedly within the validity period without having to apply for another declaration.

Prior to making payment for the travel authorization, you will have an opportunity to review all the details you have provided on your screen and make changes if necessary. If you have made an error, it is important that you correct it before proceeding.

Once you have confirmed the details, you will be prompted to enter your credit card details for our service charge.

The information provided on our website is based on publicly available information from the KenyaGovernment. We have however constructed our site so that the relevant information is easily available and customers can complete an application that is easy to use.

The users rely on the information provided herein at their own risk.

By using e-travelonline.com, website and the pages on this “Site”, you agree to adhere to and be bound by the following terms and conditions referred to as “our terms” and agree to comply with all applicable laws and regulations.

By purchasing our services you are agreeing to be bound to our Merchant of Record the company, that assumes an array of administrative responsibilities and is held liable as the financial institution that processes the applicant’s payment(s) that goes through https://e-travelonline.com/kenya , including tax, compliance risk, invoicing, refunds requests or any dispute.the company (refered also as “we”, “us”, “our” , “our company”, “e-travelonline.com”) is a company based in Spain. Contact information: kenya@e-travelonline.com .The Merchant of Record ensures all digital transactions are encrypted and protected through high-quality firewalls and physical security, handled with precision and full compliance with Law Regulations. References to “you” and “your” refer to each individual completing an application whether it’s the actual individual or another individual acting on another’s behalf, referred to as (“applicant”).

Liability

You hereby acknowledge and agree that e-travelonline.com provides intermediary services and is not, and shall not be deemed to be a Supplier, and therefore may not be held responsible in any way for any lack or deficiency of services provided by any Suppliers you choose to engage or hire or appoint via the Services.

Therefore, e-travelonline.com is not liable for any errors, omissions, representations, warranties, breaches or negligence of any of the Suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from.

e-travelonline.com reserves the right to cancel the applicants’ registration and delete personal information and applications:

The following cases

• Parts required in the registration process are ignored, changed, or omitted.
• Failure to meet the requirements is considered inappropriate for completing an online application.
• Provide personal information with fraud or error or participate in illegal activities.

Service Pause

The service might be paused if one of the following occurs:

• If a temporary suspension of this service is deemed necessary for management or technical reasons of this website.
• In case service is not provided due to fire or power problem.
• Service system emergency maintenance is performed on a regular basis.
• In accordance with our mutual consent, e-travelonline.com shall not be liable for any personal or third party damages caused by the suspension of this service for reasons specified in the previous terms and other reasons.

Unlawful or Prohibited Use

I agree to comply with the terms and conditions of use of this Site and agree not to participate in any of the following activities:

• Violation of copyright and other intellectual property on third parties, third parties and other websites.
• Violation of assets and personal information protection of third parties and other websites.
• Criminal activities.
• An act causing third party damage.
• Commercial conduct using this service.
• Other users, third parties, or slander of this website.
• Transferring and using dangerous computer programs.
• Other illegal acts.

In the event that you or the applicant has caused any damage to a third party when using our services, you will resolve them at your own expense and liability and not damage this Website.

e-travelonline.com is not liable for damages caused by the use of this service, as it is not liable for any damages incurred by users. If a user violates the terms and conditions described herein and damages e-travelonline.com this website may require him/her to do so.

Cost

e-travelonline.com, is proud to offer a transparent service for electronic visa applications as well as heath documentation with a service fee of 79EUR for the assistance and concierge services provided.

As a private agency, our help and tourist assistance as well as concierge services are offered at a flat fee of 79 EUR (includes taxes and possible government fees) if you do not need our assistance and service, you may apply directly thru the governmentwebsite for free.

We also offer a 100% money-back-guarantee to those eligible citizens whose e-travel are rejected by the government. If an e-travel application is not approved, the applicant will be given a 100% refund guarantee.

Personal Data

User information may be collected by e-travelonline.com when visiting the site and may then be stored in our secure databases.

This information could include:

• Contact details: Email address and phone number.
• Personal information including full name, address, date and place of birth.
• Passport information. (issuance and expiration date, document number)
• Connection log and information regarding the IP connection.
• Cookies.
• Payment record.

The information collected by this site is in conformity with our privacy policy and our cookie policy. When you, the applicant, make use of our services, essential information is gathered in order to submit your application. Information registered on e-travelonline.com is managed as personal and private information.

Website Use

I agree to limit my use of the e-travelonline.com website and related services to personal use only. I agree that I will not download, modify or use any portion or related service of our website for any purpose including resale or commercial use.

We are a private website maintained by a corporation.

Legal Disclaimer

We are not affiliated with the Kenya Government. We are a privately held Corporation.

Notices or Complaints

All notices and communications shall be in writing, in English. If you have questions regarding your order, please get in touch with us by using the following communication methods: email: kenya@e-travelonline.com